How to Check Order Status

Once you place an order, there are a couple of options to track the status of your order.

The easiest way is to log into your account dashboard and check your order status under the most recent order history. 

There, you will be able to check where it is in the fulfillment process, and if it's been shipped out. 

Your tracking information will also be emailed to you once your shipping label is created. Once your label is created, you also can track the status of your package via the carrier's website. 

SALE ORDER SHIPPING DELAYS & UPDATES

Generally, we have a 1 business day lead time for packing and shipping out all orders. Once in transit, expect your shipment to arrive in 1-5 business days depending on the shipping method you selected.

USPS only picks up packages Monday - Friday, so if you order over the weekend, the mail will not move.

If your shipment is delayed after being fulfilled, it's always best to contact USPS directly at (800) 275-8777.

Careful handling & discreet packaging
All online orders are packaged discreetly in the order they are received. We currently run 1-3 day handling time depending on the mail carrier you have selected. (Weekend and holidays not included).

I just placed an order. What happens next?
First off, thank you for making a purchase!

After making your purchase:

1) The Webserver will send an order confirmation along with a receipt via email. We (the merchant) will receive a copy as well so we can prepare the order and generate a shipping label. 
2) Once the label is printed you will receive an additional email notification that will include tracking information.
3) Track your order via the carrier's website (usps or ups) so you know when to expect its arrival.
4) Receive your order and embrace the wonderful therapeutic power of Mushrooms!
5) Hopefully re-order again and refer friends. ;)

**Please note: SO PSILO does not cover package theft. If the tracking says delivered, we assume the package has been delivered.**